Refund policy

Returns & Refunds Policy

At DriftRack, we sell limited vintage, thrifted, and reworked clothing. Most items are one-off pieces, so please check the product photos, size, measurements, and condition before placing your order.

Returns

We accept returns if you tell us within 14 days of receiving your order that you would like to return an item.

After you contact us, you have another 14 days to send the item back to us.

To be eligible for a return, the item must be unworn, unused, and returned in the same condition that you received it. Items must not be damaged, washed, altered, or show signs of wear after delivery.

Vintage and Pre-Owned Items

As many of our items are vintage, thrifted, or pre-owned, they may show natural signs of wear. Any noticeable flaws, marks, or signs of wear will be shown in the product photos or mentioned in the product description where possible.

Please check all photos and descriptions carefully before purchasing.

Return Shipping

Customers are responsible for paying return postage unless the item arrives faulty, damaged, or incorrect.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns lost in the post.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 14 days of us receiving the returned item.

Original standard delivery costs will be refunded where required. Any extra delivery costs paid for upgraded or faster shipping may not be refunded.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photos of the issue.

If the item is confirmed to be faulty, damaged, or incorrect, we will offer a suitable solution, such as a refund, replacement where possible, or return postage support.

Items Not Eligible for Return

We cannot accept returns for items that:

Have been worn or used after delivery
Have been washed, altered, or damaged after delivery
Are returned outside the return window
Are not returned in the same condition they were received

How to Start a Return

To start a return, please contact us with your order number at:

Instagram: @driftrackuk

Please do not send items back before contacting us first.