Terms of service
Terms of Service
This website is operated by DriftRack. Throughout the site, the terms “we”, “us” and “our” refer to DriftRack. By visiting our website and/or purchasing something from us, you agree to the following Terms of Service.
Please read these Terms of Service carefully before using our website or placing an order.
Online Store Terms
By using this website, you confirm that you are legally able to enter into a purchase agreement.
You must not use our products or website for any illegal or unauthorised purpose. You must also not attempt to damage, disrupt, or misuse the website in any way.
Products
DriftRack sells limited vintage, thrifted, pre-owned, and reworked clothing. Many items are one-off pieces and may show natural signs of wear.
We try our best to show product colours, condition, sizing, measurements, and flaws accurately through photos and descriptions. However, colours may appear slightly different depending on your screen or device.
Please check all product photos, descriptions, size details, and condition notes before placing your order.
Prices and Availability
All prices are shown in GBP (£).
We reserve the right to update prices, product details, or availability at any time without notice.
As many of our items are limited or one-off pieces, availability may change quickly. If an item becomes unavailable after you place an order, we will contact you and issue a refund where necessary.
Orders and Payments
When you place an order, you agree that all information provided is accurate and complete.
Your order is only confirmed once payment has been successfully completed and you receive an order confirmation.
We reserve the right to refuse or cancel an order if there is an issue with payment, stock availability, incorrect customer information, suspected fraud, or a pricing/product error.
Shipping
We aim to dispatch orders within the timeframe shown in our Shipping Policy.
Delivery times are estimates and may vary due to courier delays or circumstances outside our control.
Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Returns and Refunds
Returns and refunds are handled according to our Returns & Refunds Policy.
Please read our Returns & Refunds Policy before placing an order, especially because many of our items are vintage, thrifted, pre-owned, or limited-stock pieces.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photos of the issue.
We will review the issue and offer a suitable solution where appropriate.
Accuracy of Information
We aim to keep the information on our website accurate and up to date. However, we cannot guarantee that all product descriptions, prices, images, availability, or other content will always be completely error-free.
We reserve the right to correct errors, update information, or cancel orders if any information on the website is inaccurate.
Personal Information
Your personal information is handled according to our Privacy Policy.
By using our website and placing an order, you agree that we may collect and use your information for purposes such as processing orders, delivering products, contacting you about your order, and providing customer support.
Third-Party Services
Our store may use third-party services such as Shopify, payment providers, shipping providers, and other tools needed to operate the website and process orders.
We are not responsible for issues caused by third-party websites or services outside our control.
Limitation of Liability
We are not responsible for any indirect, incidental, or consequential losses that may result from using our website or purchasing our products.
Nothing in these Terms of Service affects your legal rights as a consumer.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page.
Your continued use of the website after changes are posted means you accept the updated terms.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
Instagram: @driftrackuk