Shipping policy

Shipping Policy

At DriftRack, we aim to pack and dispatch your order as quickly as possible.

Processing Time

Orders are usually processed and dispatched within 1–2 working days after payment has been received.

Orders placed on weekends or bank holidays may be processed on the next working day.

UK Shipping

We currently ship within the United Kingdom.

Estimated delivery time: 2–4 working days after dispatch

Delivery times are estimates and may vary depending on the courier, busy periods, bank holidays, or delays outside our control.

Shipping Cost

Shipping costs will be shown at checkout before you complete your order.

Any free shipping offers or discount codes must be applied before checkout.

Order Tracking

Where tracking is available, tracking details will be sent to you by email once your order has been dispatched.

Please allow some time for tracking information to update after dispatch.

Delivery Address

Please make sure your delivery address is correct before placing your order.

We are not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address details provided by the customer.

Delayed or Lost Parcels

If your order has not arrived within the expected delivery time, please contact us and we will do our best to help.

Please note that courier delays can happen and may be outside our control.

Faulty, Damaged, or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and photos of the issue.

We will review the issue and offer a suitable solution where appropriate.

Contact

If you have any questions about shipping, please contact us at:

Instagram: @driftrackuk